Privacy Policy

Effective Date: September 12, 2026

Pet Club Zadar (“we,” “our,” or “us”) operates the e-commerce website www.petclub-zadar.com (the “Site”). We are committed to protecting the privacy and personal data of our customers, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, transfer, and safeguard your personal information when you visit our Site, purchase our pet accessories, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree with the terms of this policy, please discontinue your use of our services immediately.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Data”). The types of information we gather depend on how you interact with us.

A. Information You Provide to Us Directly

  • Account Registration Data: When you create an account on our Site, we collect your name, email address, username, password, and pet profiles.
  • Transaction and Billing Data: When you purchase our pet supplies, we collect billing and shipping addresses, phone numbers, and payment details (such as credit card numbers or third-party payment tokens) required to process transactions.
  • Communications Data: When you contact our support team via email, phone, or contact forms, we collect your contact info, message contents, and order details to assist you.
  • User Content: We collect text, photos, or feedback you submit when writing product reviews or testimonials on our website.

B. Information Collected Automatically

  • Device and Technical Information: When you browse our online shop, we automatically capture your IP address, browser type, operating system, device identifiers, and internet service provider data.
  • Usage and Behavioral Data: We track your navigation patterns on the Site, including viewed pet products, items added to the cart, session duration, referral links, and search queries.
  • Cookies and Tracking Technologies: We utilize first-party and third-party cookies, web beacons, and pixels to store user preferences, enable essential e-commerce functionalities, and analyze traffic patterns.

2. Legal Basis for Processing Data

If you reside in the European Economic Area (EEA), our legal grounds for processing your Personal Data under the General Data Protection Regulation (GDPR) include:

  • Performance of a Contract: Processing is necessary to fulfill your purchases, manage user accounts, and deliver ordered items.
  • Consent: You have granted explicit permission for specific activities, such as receiving marketing newsletters or deploying non-essential tracking cookies.
  • Legal Obligation: Processing is mandatory to comply with statutory accounting requirements, tax regulations, and lawful consumer protection directives.
  • Legitimate Interests: Processing supports our business improvement goals, website security auditing, fraud prevention measures, and internal marketing analysis.

3. How We Use Your Information

We use the collected information for various professional, operational, and commercial purposes:

A. Order Fulfillment and Core Services

  • Processing, finalizing, and executing product purchases made through our checkout system.
  • Generating invoices, managing payment clearing, and arranging international or local delivery logistics.
  • Sending order confirmations, tracking numbers, updates, and customer support communications.

B. Account Administration

  • Creating, authenticating, maintaining, and securing your personal customer profiles.
  • Providing personalized shopping histories, wish lists, and saving default delivery preferences.

C. Website Enhancement and Optimization

  • Monitoring system health, troubleshooting technical bugs, and optimizing page layout structures.
  • Analyzing anonymized user aggregate statistics to refine our product sourcing strategies.

D. Marketing and Communications

  • Delivering promotional newsletters, special discounts, and notifications regarding new inventory drops.
  • Serving relevant, non-intrusive advertisements on external ad networks based on standard demographic filters.

E. Security and Compliance

  • Detecting, investigating, and preventing suspicious activities, payment fraud, bot attacks, and system breaches.
  • Enforcing our legal agreements, Terms of Service, and operational safety rules.

4. How We Share and Disclose Your Information

We do not sell, rent, or trade your personal data to third parties for their independent commercial exploitation. We disclose information to trusted partners only under the following strictly defined conditions:

  • Service Providers and Subcontractors: We share transaction data with third-party vendors who perform business operations on our behalf. These include payment processing networks, international shipping couriers, digital hosting centers, analytical tool providers, and customer support helpdesks.
  • Business Transitions: If Pet Club Zadar undergoes a corporate merger, structural acquisition, asset liquidation, or bankruptcy, user data may be evaluated and transferred as a core business asset.
  • Compliance with Law Enforcement: We disclose personal profiles if required by binding subpoena, court order, regulatory investigation, or applicable international law.
  • Protection of Rights: We release personal data when necessary to protect the safety, legal rights, and physical well-being of our company, our workforce, or our online customers.

5. Cookies and Web Tracking Policy

Our e-commerce store utilizes cookies to deliver a streamlined shopping experience. Cookies are miniature text files deposited on your computer hard drive by website servers.

A. Categories of Cookies We Deploy

  • Strictly Necessary Cookies: Essential for platform survival, enabling item preservation in shopping carts and secure site login persistence.
  • Performance and Analytics Cookies: Help us monitor traffic volume, discover broken links, and determine which pet accessory categories enjoy maximum engagement.
  • Functional Cookies: Remember your interface language preferences, layout choices, and past review configurations.
  • Targeting and Advertising Cookies: Placed by ad networks to measure promotional campaign effectiveness and showcase related product suggestions across external media platforms.

B. Controlling Cookie Settings

You can manage cookie settings directly through your web browser preferences. Most modern web browsers allow you to block new cookies, delete existing tracking history, or set alerts when tracking files are sent. Please note that disabling essential cookies may break vital site functions, preventing you from adding products to the cart or completing checkout.

6. Data Transfers Across International Borders

Pet Club Zadar is located in Croatia. The information we collect from you may be transferred to, stored at, and processed in destinations outside your home nation or the European Economic Area (EEA), such as secure cloud servers located globally.

When your data is moved cross-border, we implement technical measures to guarantee an equivalent degree of privacy protection. This includes leveraging the European Commission’s Standard Contractual Clauses (SCCs) for transfers out of the EEA, verifying adequacy decisions, and securing explicit data processing agreements with all global infrastructure partners.

7. Data Storage and Retention Timeframes

We retain your personal information only for as long as necessary to fulfill the operational business goals detailed in this policy, or to satisfy legal, accounting, and compliance requirements.

  • E-Commerce Account Profiles: Maintained active as long as the user account remains operational and has not been officially closed or requested for deletion by the customer.
  • Financial Transaction History: Kept for a minimum of ten (10) years following order completion to satisfy statutory taxation audits, bookkeeping laws, and corporate regulations.
  • Marketing Communication Inboxes: Retained until you opt out of promotional campaigns or request immediate contact detail removal from our newsletters.

When data expires or is requested for permanent disposal, we use secure erasure methods to completely scrub digital records and shred any remaining physical printouts.

8. Data Security Architecture

We prioritize data security and implement comprehensive measures to protect your information from unauthorized access, accidental alteration, disclosure, or destruction.

  • Encryption Measures: The entire Site uses Secure Socket Layer (SSL) and Transport Layer Security (TLS) cryptographic protocols to encrypt all sensitive data during transmission.
  • Payment Security: We utilize PCI-DSS compliant third-party payment gateways. We never store raw credit card numbers or sensitive CVV codes directly on our local company databases.
  • Access Governance: Employee entry to customer personal records is strictly limited using role-based access controls (RBAC) and mandatory multi-factor authentication (MFA).

While we implement robust safety systems, no digital transmission or electronic storage method can guarantee complete immunity against sophisticated cyber threats. We advise users to select unique passwords and safeguard their login credentials.

9. Your Data Protection Rights

Depending on your geographic location and local consumer protection laws (such as the GDPR or various state-level privacy acts), you possess several individual rights regarding your Personal Data:

  • Right of Access: You can request a clear copy of all personal records we currently hold about you.
  • Right to Rectification: You can request the correction of inaccurate, outdated, or incomplete data within your account profile.
  • Right to Erasure (“Right to be Forgotten”): You can request the complete deletion of your personal records, subject to our statutory financial bookkeeping retention requirements.
  • Right to Restrict Processing: You can request that we freeze further processing of your personal information under certain scenarios, such as when disputing data accuracy.
  • Right to Data Portability: You can request that we export your data in a structured, machine-readable format to be transferred to another platform provider.
  • Right to Object: You can object at any time to the processing of your data for direct marketing, custom profile building, or algorithmic analytics.
  • Right to Withdraw Consent: Where our processing relies on your consent, you have the right to withdraw that consent at any time without penalty.

To exercise any of these rights, please submit a formal request to our dedicated data privacy office using the contact details provided in Section 12. We verify your identity before reviewing or fulfilling any data access requests. We respond to all verified inquiries within thirty (30) business days.

10. Children’s Privacy Safeguards

Our Site is designed exclusively for adult audiences and consumers capable of making online financial transactions. We do not intentionally target, market to, or collect personal information from individuals under the age of sixteen (16).

If a parent or legal guardian discovers that their child has provided us with unauthorized personal information, please contact us immediately at logix@petclub-zadar.com. We will take prompt steps to verify the situation and delete the data from our active systems.

11. Policy Modifications and Revisions

We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect operational changes, new product drops, or shifting legal frameworks.

When changes are made, we will update the “Effective Date” at the top of this page. For significant updates that impact how we use your personal information, we will provide a prominent notice on our website homepage or send an email notification directly to registered users before the updates take effect. We recommend reviewing this document periodically to stay informed about how we protect your information.

12. Contact and Corporate Details

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact our privacy compliance team using the information below:

  • Company Name: Pet Club Zadar
  • Corporate Office Address: Mihe Klaića 9, 23000 Zadar, Croatia
  • Official Support Email: logix@petclub-zadar.com
  • Direct Telephone Helpline: +385 23 314 605
  • Website URL: www.petclub-zadar.com