Effective Date: September 12, 2026
Welcome to the official website of Pet Club Zadar, located at www.petclub-zadar.com. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you, the user or customer, and Pet Club Zadar (hereinafter referred to as “we”, “us”, or “our”). By accessing, browsing, or using our website, placing orders, or engaging with any of our services, you acknowledge that you have read, understood, and agreed to be bound by all the provisions outlined in these Terms. If you do not agree to any part of these Terms, please do not access or use our website or any of our related services.
1. About Our Company
Pet Club Zadar is a passionate pet accessories retailer rooted in Zadar, Croatia, dedicated to curating practical, high-quality, safety-tested pet gear for pet owners across the world. Our full contact details are as follows:
- Company Name: Pet Club Zadar
- Official Website: www.petclub-zadar.com
- Contact Email: logix@petclub-zadar.com
- Physical Office Address: Mihe Klaića 9, 23000 Zadar, Croatia
- Contact Phone Number: +385 23 314 605
Our core mission is to help every pet owner build a happier, healthier bond with their beloved furry companions. Every product we offer, ranging from professional grooming tools and deshedding gloves to portable pet water bottles, undergoes strict testing for safety, comfort, and durability to fit real daily pet care routines. Our team consists entirely of experienced pet lovers, who are committed to providing fast, thoughtful support for all your order inquiries, product usage questions, and after-sales needs.
2. Eligibility to Use Our Website
By using our website, you confirm that you are at least 18 years of age, or you are accessing our services under the supervision of a parent or legal guardian who is at least 18 years old and agrees to be responsible for all your activities on our platform. You further represent that all information you submit to us during account registration, checkout, or any other interaction with our website is true, accurate, complete, and up-to-date.
Individuals under the age of 13 are strictly prohibited from submitting any personal information to our website. If we become aware that we have collected personal data from a user under 13 without verifiable parental consent, we will immediately delete that information from our servers.
3. Account Registration and Security
While you can browse most sections of our website without creating an account, you will need to register for a My Account profile to access features including order tracking, saved shopping carts, address book management, and exclusive member discounts. When you create an account, you agree to:
- Create a strong, unique password and never share your account credentials with any third party
- Take full responsibility for all activities that occur under your account
- Notify us immediately at logix@petclub-zadar.com if you detect any unauthorized access to your account, or any other security breach
We reserve the right to terminate any account at our sole discretion if we determine that a user has violated these Terms, submitted fraudulent information, or engaged in any activity that harms our business, other customers, or third parties.
4. Product Information and Pricing
All products displayed on www.petclub-zadar.com, including but not limited to pet grooming brushes, dematting tools, deshedding gloves, portable pet water bottles, and other pet care accessories, are described with as much accuracy as possible. We make every effort to display the colors, features, and specifications of our products correctly, but we cannot guarantee that your device’s screen will reproduce all colors and details 100% accurately.
All prices listed on our website are denominated in Euros (€), and are subject to change without prior notice. Prices do not include applicable sales tax, customs duties, or shipping fees, which will be clearly displayed at the checkout page before you confirm your order. We reserve the right to correct any pricing errors that may appear on our website, even after you have submitted an order. If a product’s correct price is lower than our listed price, we will charge the lower amount. If the correct price is higher than the price stated on our website, we will contact you to get your approval before processing your order, or cancel your order and notify you of that cancellation.
All product descriptions, images, videos, and related content on our website are our exclusive intellectual property, and you may not reproduce, distribute, or use them for any commercial purpose without our explicit written permission.
5. Order Acceptance and Payment Policy
When you submit an order through our checkout process, you are making an offer to purchase the selected products under these Terms. We reserve the full right to accept or reject your order for any reason, including but not limited to:
- Product availability errors or stock shortages
- Errors in product or pricing information on our website
- Fraudulent or suspicious payment activity detected by our security systems
- Failure to pass our order verification checks
- Any situation where fulfilling your order would violate applicable local, national, or international laws
After you place an order, you will receive an automated order confirmation email sent to the email address you provide. This confirmation email does not constitute our formal acceptance of your order. Our formal acceptance of your order occurs when we send you a separate shipping confirmation email notifying you that your purchased items have been dispatched from our warehouse.
All payments can be completed via the supported payment methods displayed on our checkout page. You agree to pay all charges associated with your order, including any applicable fees and taxes, at the time you submit your order. All payment transactions are processed through secure, encrypted third-party payment gateways, and we do not store your full sensitive payment card information on our own servers.
6. Shipping, Delivery, and Risk of Loss
We will ship your order to the delivery address you provide during the checkout process. It is your sole responsibility to ensure that your delivery address is complete, accurate, and suitable for receiving the parcels. We are not responsible for orders that are lost, misdelivered, or returned to us due to incorrect or incomplete address information you provide.
Estimated delivery timelines are displayed on our Shipping Policy page, and are for reference only. Delays may occur due to customs inspections, extreme weather conditions, carrier operational issues, or other circumstances beyond our reasonable control. We will not be liable for any losses, damages, or additional fees caused by shipping delays that are not within our direct control.
The risk of loss and title for all products you purchase from us will transfer to you upon the moment the carrier signs for and accepts the parcel from our warehouse. If your parcel arrives with obvious external damage, please note the damage on the carrier’s delivery receipt before signing, and contact our customer support team immediately so we can assist you to resolve the issue.
7. Return, Refund, and Exchange Policy
Our Return and Refund Policy is designed to protect your shopping experience, in line with applicable consumer protection regulations. If you are not satisfied with any product you receive from us, you may submit a return request within 14 calendar days from the date you receive the parcel. To be eligible for a return:
- The item must be in its original, unused condition, with all original packaging, tags, and accessories intact
- The item must not be damaged due to misuse, improper maintenance, or unauthorized modification after delivery
- You must contact our customer support team at logix@petclub-zadar.com to get a pre-authorized return label and return instructions before you send the item back to us
Certain categories of products are not eligible for return for hygiene and safety reasons, including but not limited to used grooming gloves, water bottles that have been assembled or used, and personalized custom products. Once we receive and inspect your returned item and confirm that it meets all return requirements, we will process your full refund to your original payment method within 10 business days. The original shipping fees you paid at checkout are non-refundable, unless the return is caused by our shipping error or we have sent you a defective or wrong item.
If you receive a defective, damaged, or incorrect product, please contact us within 7 calendar days of delivery, and we will arrange for a free replacement or full refund, including covering the cost of return shipping.
8. User Conduct and Prohibited Activities
When you access our website, you agree that you will not:
- Use our platform for any illegal purpose, or violate any local, national, or international laws, regulations, or third-party rights applicable to your use of our services
- Attempt to gain unauthorized access to our website’s servers, user accounts, or any other private systems through hacking, password mining, or any other unauthorized method
- Copy, modify, distribute, resell, or exploit any part of our website content, product listings, or service for any commercial use without our explicit written consent
- Submit any malicious code, virus, or harmful software that may damage, disrupt, or overload our website’s normal functioning
- Harass, abuse, or harm other users of our website, or post any defamatory, offensive, obscene, or illegal content on our platform
- Make any false, fraudulent orders, or engage in any activity that interferes with our normal order processing, inventory management, or business operations
- Collect or harvest other users’ personal information without their explicit consent
We reserve the right to immediately restrict your access to our website, cancel all your pending orders, and report any illegal activities to relevant law enforcement authorities if you violate any of the above provisions.
9. Intellectual Property Rights
All content published on www.petclub-zadar.com, including but not limited to text, product images, logos, brand designs, website layout, videos, graphic materials, and software codes, is the exclusive intellectual property of Pet Club Zadar, and is protected by copyright, trademark, and other applicable intellectual property laws.
You may not use our brand name, trademarks, service marks, or any of our protected content for any purpose without our prior written permission. Nothing in these Terms shall be interpreted as granting you any license or right to use any of our intellectual property rights for commercial or non-personal use.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Pet Club Zadar, our directors, employees, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business reputation, or economic losses arising from your use of our website or any products purchased from us.
Our total aggregate liability for any and all claims arising in connection with these Terms, your use of our website, or products you purchase from us shall not exceed the total amount you actually paid to us for the specific order that gives rise to the claim.
Some jurisdictions do not allow the exclusion of implied warranties or the limitation of incidental damages, so some of the above limitations may not apply to you.
11. Modifications to Terms of Service
We reserve the right to update, modify, or revise these Terms at any time at our sole discretion. When we make changes to these Terms, we will update the “Effective Date” at the top of this page, and publish the revised version on our website. The updated Terms will take effect immediately upon publication. Your continued access to our website or placement of new orders after the revised Terms are published constitutes your full acceptance of all the changes. We encourage you to review this page periodically to stay informed of the latest version of our Terms.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, your use of our website, or any transaction completed on our platform shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through negotiation within 30 days, you and we agree that the exclusive jurisdiction for all proceedings shall be the competent courts located in Zadar, Croatia.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect, and continue to be valid and enforceable to the fullest extent permitted by law. No waiver of any provision of these Terms by Pet Club Zadar shall be deemed a further or continuing waiver of that provision or any other provision of these Terms.
14. Contact Information
If you have any questions, concerns, or inquiries about these Terms of Service, please do not hesitate to reach out to our pet-loving customer support team through the following channels:
- Email: logix@petclub-zadar.com
- Phone: +385 23 314 605
- Postal and Office Address: Mihe Klaića 9, 23000 Zadar, Croatia
We will respond to all valid inquiries within 24 business hours, to provide you with clear, thoughtful support related to our Terms, your orders, or any other aspects of your shopping experience at Pet Club Zadar.